Privacy Policy

1. Our commitment to your privacy

Foundations Mental Health Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the collection and use of information in accordance with this policy. 

2. Who we are

Foundations Mental Health Ltd is a company limited by guarantee, registered in Australia.

3. What information we collect

When you submit an enquiry through our website, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • The content of your message

We do not collect sensitive information (such as health or medical information) through our website enquiry form.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time of visit. This information is collected through standard web analytics tools and is used in aggregate, non-identifiable form only.

4. How we use your information

We use the personal information you provide to:

  • Respond to your enquiry
  • Provide you with information about our programs and services
  • Contact you to arrange an initial conversation if requested

We will not use your information for any purpose that you would not reasonably expect.

5. Marketing communications

We will only contact you for marketing purposes if you have indicated that you are happy to receive such communications. You may opt out at any time by contacting us at admin@foundationsmentalhealth.com.au or using the unsubscribe link in any email we send you.

6. Disclosure of your information

We do not sell, trade, or rent your personal information to third parties.

We may disclose your personal information to trusted third-party service providers who assist us in operating our website or communicating with you (for example, email platforms or website hosting providers). These providers are required to handle your information in accordance with Australian privacy laws.

We may also disclose your information where required or permitted by law.

7. Data storage and security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Where we use third-party platforms to store or process data, we take reasonable steps to ensure those providers maintain appropriate security standards.

8. How long we keep your information

We retain personal information collected through our website enquiry form for as long as is necessary to respond to your enquiry and for a reasonable period thereafter, unless a longer retention period is required by law.

9. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how the site is being used. You can disable cookies through your browser settings, though this may affect some functionality of the site. 

10. Your rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of information that is inaccurate, incomplete, or out of date
  • Request that we delete your information, subject to any legal obligations we may have to retain it
  • Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the links provided on the website.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance at admin@foundationsmentalhealth.com.au. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date of last update noted at the top. Your continued use of the website after any update constitutes acceptance of the revised policy. 

13. Contact us

For any privacy-related questions or requests, please contact us.